How Our Software Platform Works

The easiest way to notify, connect, and resolve patient balances.


Platform Solutions

Payment Resolution

  • An easy-to-use payment platform with simple verification that helps patients understand what they owe and why. Our post-payment surveys also provide our clients with valuable feedback on the patient experience. 
  • Patients receive guidance from both our support team and digital help center. When necessary, data is passed to other departments to seamlessly complete tasks like insurance verification, rebilling, and payment validation.

  • No app needed since MedPilot Pay is all web-based.


Strategic Engagement

  • MedBoost keeps patients engaged from appointment reminders all the way through the payment process.

  • MedPilot uses patient demographic data and payment history information from the practice management system to categorize accounts in order to tailor content, frequency, and message medium, boosting engagement rates and patient satisfaction.

  • On the backend, frequent AB and multivariate testing are used to optimize engagement and payment rates.



Patient Retention CRM

  • We leverage data from our product and the patient’s health information to engage patients for re-care.

    For example, MedPilot will communicate with patients that are due back in for follow up treatment or outreach around high profit times like flu shot season.

  • MedPilot can generate personalized surveys to gain important patient learnings and help improve the provider’s operation.