How Our Software Platform Works

The easiest way to notify, connect, and resolve patient balances.


Platform Solutions

MedPay - Online Bill Pay

  • An easy-to-use payment platform with simple verification that helps patients understand what they owe and why. Our post-payment surveys also provide our clients with valuable feedback on the patient experience. 

  • Patients receive guidance from both our support team and digital help center. When necessary, data is passed to other departments to seamlessly complete tasks like insurance verification, rebilling, and payment validation.

  • No app needed since MedPilot Pay is all web-based.


MedBoost - Strategic Engagement

  • MedBoost keeps patients engaged from appointment reminders all the way through the payment process.

  • MedPilot uses patient demographic data and payment history information from the practice management system to categorize accounts in order to tailor content, frequency, and message medium, boosting engagement rates and patient satisfaction.

  • On the backend, frequent AB and multivariate testing are used to optimize engagement and payment rates.



MedRetention - Patient Retention CRM

  • We leverage analytics from our products and the patient’s health information to make strategic decisions on manual processes.

    For example, MedPilot will flag an account if a patient is coming back for an appointment and still has an outstanding balance.

  • MedRetention also helps enhance the productivity of the                                                                                                         front desk by arming them with insights into the patient’s                                                                                                         situation.

or example, if a patient’s email in the PM is incorrect, a flag would be placed on the account to inform the desk they need to ask the patient for their correct information.