Vytalize Health Acquires MedPilot to Accelerate Data-Driven Engagement Technology to its ACO's Medicare Population

Vytalize Health, a leading provider of value-based healthcare, has agreed to acquire MedPilot, a leading digital health platform. The acquisition brings Vytalize a unique, end-to-end patient engagement capability to manage its 65,000 Medicare patients and $1 billion of medical spending. Vytalize Health's mission is, "To accelerate the world's transition to value-based care by taking care of the doctors who take care of us." Together, the combined companies aim to transform the $250 billion independent primary care provider Medicare market.1 

MedPilot has helped over 1 million patients and demonstrated a 97% patient satisfaction score. MedPilot's proprietary engagement engine personalizes outreach based on various patient characteristics and then uses machine learning to optimize communications between the healthcare provider and patient. MedPilot had raised $3.5M from prominent investors, including Hudson River Capital, Wavemaker 360 Health, Tom Hirschfeld, Cedars-Sinai, Jumpstart, Techstars, Northcoast Ventures, and TurnCap.

Vytalize Health's acquisition of MedPilot enables them to offer their growing Medicare population a powerful solution for last-mile patient engagement. With more than $20M in investment going into the combined company and 800% year-over-year growth for the last two years, Vytalize is poised to achieve breakout leadership in the value-based care delivery space for Medicare patients.

"As we grew our ACO and began enhancing our infrastructure for Medicare's Direct Contracting program, our vertically integrated care delivery system needed a solution for last-mile patient engagement," said Vytalize CEO Faris Ghawi. "We couldn't have asked for a better technology and team to fill this need. It's been a pleasure to work together, and we are thrilled to deploy many more solutions through this platform to improve the patient experience and health outcomes while lowering healthcare costs." 

More than 35 MedPilot employees will join Vytalize Health following the acquisition. Vytalize plans to continue to invest in MedPilot's hometown of Cleveland due to its strong employee talent pool and healthcare ecosystem. MedPilot's founders will also join Vytalize's senior executive leadership team. These include:

• Jacob Myers, CEO, will join Vytalize as Chief Innovation Officer

• Nathan Spoden, COO, will become Vytalize's Chief Product Officer

• Matt Buder Shapiro, Chief Marketing Officer, will retain his title

"It didn't take long working with Vytalize to see that our companies coming together was a clear 1+1=3 scenario," said MedPilot CEO Jake Myers. "I'm happy for the MedPilot employees, investors, and the city of Cleveland, as we all earned this win."

In 2020, Vytalize created an Innovation Lab to attract and deploy digital health solutions in a value-based environment. MedPilot's acquisition marks a significant success for the Vytalize Innovation Lab. It delivers on its promise to enable technology partners to deploy quickly across Medicare patients through their vertically integrated ACO, virtual medical practice, and platform.

Vytalize has raised over $17M from investors including KittyHawk Ventures and Hudson River Capital Partners to bolster the company's network of 600 primary care providers across 14 states. It continues to build its next generation of functionality that will enable Vytalize to engage patients further and ensure they receive extraordinary and comprehensive care.

For more information about Vytalize Health, visit www.vytalizehealth.com. 

About Vytalize Health

Vytalize Health partners with independent providers in value-based care arrangements for Medicare beneficiaries. The company combines a Medicare ACO, virtual doctors' office, and a digital health platform to equip its network of physicians with everything they need to be successful in caring for their patients and staying ahead in a rapidly changing healthcare system. The high-growth, venture-backed company works with over 600 providers and manages more than $1 billion in medical spending.

For more information, please visit www.vytalizehealth.com or email matt@vytalizehealth.com.

About MedPilot

MedPilot is a leading patient financial engagement platform. Healthcare providers and revenue cycle management companies don't have an effective way to contact patients about their bills, relying on mailing expensive statements and traditional collection agencies. MedPilot helps patients better understand and resolve their medical expenses. Their engagement platform personalizes outreach depending on who the patient is and then uses machine learning to optimize based on the person's interactions.
For more information, please visit www.medpilot.com or email matt@medpilot.com.

While You Take Care of Your Patients, MedPilot Takes Care of the Rest

According to the Healthcare Billing & Management Association, “Up to 35 percent of the average medical practice’s total revenue now comes from patient payments.” So, this means that companies that have not adapted are likely losing out on profits. The pen and paper method managed to bring itself to the bottom of the list for efficiency in medical offices, with human error being the cause for misplaced information. As technology makes a difference and takes over the pen and paper, a reliable billing process is essential for medical facilities to keep a positive/updated relationship with their patients.   

Coming up with better ways for patients to pay their co-pays, deductibles, and other owed amounts can build trust by letting your patient know that their concerns about their healthcare being affordable is shared. User-friendly platforms can provide easy access to portals for making payments, payment history, and many other features. As well as provide data on reporting and analytics. 

MedPilot’s software provides solutions to make the billing process between the medical facility and their patients stress-free. MedPilot provides: 

• Robust outreach methods – A blend of email, text calls, and statements to reach patients to help solve any balance on their account

• Customized Engagement – Provide personalized communication such as patient demographics, bill size, payment history, and bill age.

• Optimized Communication – Every action on contact, payment portal, and help center is tracked to better inform their approach for re-engagement campaigns.

Our software is an easy-to-use payment platform that can give patients the correct and most updated information on what they owe and why. MedPilot can help relieve patients with guidance. We offer support from multiple help centers and, when necessary, pass on information to departments to complete tasks like insurance verification, rebilling, and payment validation. Patients can also rely on MedPilot with the engagement of reminders throughout the payment process.  

While supporting medical facilities with their patients, MedPilot offers tools to make the experience simple. Set up with MedPilot works effortlessly with previously set up processes and procedures then within two weeks, be integrated with any EHR or PM. CRM (Customer Relationship Management System) allows the facilities to manage and analyze all communication points with customers and provide all inbound communication. Our AI engine allows communication with patients from beginning to end. MedPilot allows medical facilities and their patients to keep a connected and secure relationship. Learn out more here.  

Top 10 Patient Engagement Solution Companies - 2020

We are thrilled to be considered a “Top 10 Patient Engagement Solution” this year by Healthcare Tech Outlook!

3 Ways MedPilot Uses Technology to Make Engaging Your Patients Easier

A confusing and complicated billing process is a sure way to confuse your patients and hinder payment processes. At MedPilot, we employ innovative tools that work to ensure you and your patients a simple experience. We provide an elegant solution that offers support to notify, connect, and resolve patient balances.

Here’s how:

Basic Integration Setup
We get it! You’re worried about a tedious transitioning process from your current system to ours. Don’t worry. We’ve taken care of that for you. We work to onboard your system effortlessly without uprooting your existing processes and procedures.  In less than two weeks we can integrate with any EHR or PM you may already use. Not to mention, you don’t pay a dime until your account is up and running!

 Customer Relationship Management Systems
Customer Relationship Management (CRM) has a variety of approaches that allows a company to manage and analyze all points of communication with customers. Simply put, a CRM organizes and streamlines all your communication efforts to enhance productivity. We take a personalized approach to managing your patients through a multitude of channels.
 
We Manage All Inbound Communication

Patients' lives are busy! We take this into account, and are there when they need us! Our AI engine allows us to communicate with patients directly from beginning to end while managing your workflow. When there are pressing questions, our team of experts is there to help make sure that they feel well cared for as a top priority. Our support team and digital help center are also there to walk patients through insurance verification, re-billing and payment validation.

You help patients, we help you do it more efficiently  
MedPilot’s integrated tools provide a full range of support to help you better engage your patients. Achieve you goals with us supporting you every step of the way!

How MedPilot Increases Patient Engagement with Appointment Reminders

According to scisolutions.com, no-show rates for healthcare appointments in the United States have reached 30% nationwide. The study states that the total cost of missed healthcare appointments in the U.S. is approximately $150 billion per year. Each missed appointment costs a physician $200 on average. The study states that one potential reason why patients miss appointments is that they "expect convenience but find barriers instead," with 77% of patients saying the ability to manage appointments online is important to them. Patients also miss appointments due to 88% of meetings still being scheduled over the phone, and the long average wait time between the referral of the appointment and the appointment itself. 

MedPilot's platform uses tools built to decrease patient no-show rates and increase patient experience and engagement while simultaneously increasing physician revenue. This tool, known as MedBoost, keeps patients engaged and satisfied with appointment reminders, tailored content, and messages delivered across multiple mediums. MedPilot is also wholly web-based, which boosts patient experience and satisfaction by making it easier for patients to access without having to download an app to access their appointments and payment options. 

MedPilot's Patient Retention CRM has many features built to collect payments and track every patient's action on their platform to inform their approach better to reach patients. MedPilot's dashboard is where analytics and information from patient engagement, payments, and the help center are found and are used to generate tailored re-engagement campaigns and surveys. Behind the scenes of the customer portal on the backend, MedPilot uses frequent A/B and multivariate testing to optimize engagement and payment rates. 

 To learn more about MedPilot's approach to decreasing no-show rates, increasing patient engagement, and ease of access, visit MedPilot today. 

3 Ways that MedPilot Makes Switching Easy

When you're looking to switch revenue cycle companies, there is a lot to consider. It may seem like any choice is better than your current one, but that doesn't mean you should pick just any company. MedPilot can not only help you increase patient engagement and payments, but also make switching easier.

Here are three ways that MedPilot makes switching easier for you and your company:

Data Transfer

MedPilot can quickly transfer patient files and information from your current EHR to our platform. Once we have your data, we work to ensure it is protected, secure, and encrypted. We also use patient demographic data and payment history to personalize communication with each patient to provide a higher engagement.

Seamless Go Live

MedPilot can get your practice up and running in less than two weeks. We can integrate with any EHR or PM you may already use, and not only is it a fast process, but we also won't charge you until your account is up and running, automating customers' payment process. 

Intuitive Platform

Learning a new platform can be confusing or even intimidating for some of your patients. MedPilot's payment platform is easy to use and access for patients. Since MedPilot is all web-based, patients do not need to download an app and access it from a phone or computer. In addition to this, our platform explains patient bills, showing them what they owe you, and telling their charges. We also offer patients further assistance through our support team and digital help center to focus your time on your practice and patient care.

Disrupting your current patient revenue cycle shouldn't feel so daunting. To learn more about MedPilot's process and the benefits that come with our service, visit our site and request a demo.

MedPilot: A Patient-Focused Financial Experience

According to pbs.org, one in six Americans have past-due health care bills on their credit report. If that doesn't strike one as alarming, the amount of past-due bills will total $81 billion. As medical bills continue to increase, so do the associated problems.

With a tactical approach to alleviate many of the problems associated with medical care, founders Nathan Spoden, Jacob Myers, and Matt Buder Shapiro created MedPilot, a leading patient financial engagement platform connecting users to simplified medical expense billing and preferences. They recognized that the current way of medical billing was outdated and ineffective, and quickly brainstormed creative ways to alleviate the billing stress for the average medical patient. Their patient-focused strategy includes:

• Digital Patient Engagement

• Patient Billing and Services

• Patient Financial Experience

• Personalized Payment Options

MedPilot provides patients with simplified access to pay their medical bills online. Through a combination of emails, texts, calls, and billing statements, MedPilot communicates with patients to ensure timely payments, making services rendered easier for both the patient and the provider.

 "Healthcare is ripe for disruption, especially on the patient billing side of revenue cycle," Spoden said. "We plan to disrupt the space by creating a tool and a process that modernizes patient billing – not only to help patients have a better financial experience when visiting their healthcare provider but also to help providers and billing companies reduce costs, forming more process efficiencies." 

Initially founded in New York, MedPilot moved its operations to Cleveland, Ohio. Both Spoden and Buder Shapiro are Cleveland natives and recognized Cleveland as a prime city for tech startups as well as Northeast Ohio's booming healthcare industry. The company has since helped more than 1,000,000 patients and managed $2 billion of patient receivables for its clients. Even more striking, the company boasts a 97% patient satisfaction score, giving credit to its outreach methods, customized engagement, and optimized communication.

 Backed by Valley Growth Ventures, MedPilot continues to grow its clients and employee base. The company started with just five employees and has since grown to a staff of 40. The company was recently honored as Smart Business' "Cleveland Technology Startup." 

 "I've learned that absolutely nothing goes as planned, so you have to get uncomfortable. Even so, I wouldn't change anything because it has been a dream to see this company grow to its current capacity and meet so many incredible and dedicated people along the way," Buder Shapiro said.  

 "Valley Growth Ventures has been extremely strategic for our company. They've done everything from introducing us to one of our largest customers to helping us best position our company for investors. We're very fortunate to consider Managing Director Ernie Knight, a true partner of our company." 

 2020 is looking optimistic as MedPilot continues to grow. "The ups and downs are part of the excitement of running a successful business. I have a major passion for building something from the ground up. It takes a lot of long hours and dedication, but I wouldn't have it any other way," Spoden said.

 For more information, visit MedPilot today.  

Forbes "Cleveland Rocks? Why MedPilot Chose To Relocate Its NYC-Founded Startup To Ohio"

“Jake Myers is all about the numbers. When he makes a decision, there’s usually a list of pros and cons. An array of percentages to compare. A side-by-side breakdown of all the facts, in a format that’s most easily read. So when he was considering relocating the startup he helped found from New York City to Cleveland, he, of course, deployed his best analytics.

It turns out, the move was a no brainer.

Not only has MedPilot, a healthcare tech startup, made Ohio its home since 2018 – it’s thriving there. Myers’ counterparts, Matt Buder Shapiro and Nate Spoden, are maybe a little less surprised. They are both Buckeye State natives (Myers originally hails from California). Sure, Cleveland is a major medical city, home to Cleveland Clinic and University Hospitals, a system that’s also routinely top ranked. But no one would exactly consider it to be the next Silicon Valley.

That’s a mentality the trio is hoping to change.”