It’s easy to not have enough time to sit back and reflect when you’re in the vacuum of building a rapidly growing startup. We wanted to take a minute (or two) to analyze what the key reason has been for our success. In less than a few years we’ve had the fortune to navigate over 650,000 patients through their financial experience.
Our favorite statistic to date has been that we’re boasting a 97% patient satisfaction score. How does that compare to our competition? Great question… good luck getting anyone to share that number with you.
Since day one we knew that getting to the root of issues with the medical billing process wouldn’t just make patients happy, but also their billing departments. What’s our secret sauce? Being ridiculously good looking… just kidding. Had to make sure you were still paying attention!
Everything from our patient-centered platform to our Cleveland-based patient support team is fully designed to meet the needs of people dealing with the complicated process of medical bills. Every day we consistently optimize how our product interacts with patients to get ahead of potential questions they might have.
A new survey from Policy Genius found that only 4% of Americans can correctly define all four terms that determine how much they would be responsible for paying under their health insurance plans. Because of this, we incorporated an enhanced help center, statements that feature rollovers to learn terms, HIPAA-compliant chat bot, and secure messaging to answer any questions.
Taking care of your patients isn’t just the right thing to do, it’s good business. Talk to us today about how you can join the MedPilot Family and transform your patient financial experience.
Matt Buder Shapiro
Matt@medpilot.com