While You Take Care of Your Patients, MedPilot Takes Care of the Rest

According to the Healthcare Billing & Management Association, “Up to 35 percent of the average medical practice’s total revenue now comes from patient payments.” So, this means that companies that have not adapted are likely losing out on profits. The pen and paper method managed to bring itself to the bottom of the list for efficiency in medical offices, with human error being the cause for misplaced information. As technology makes a difference and takes over the pen and paper, a reliable billing process is essential for medical facilities to keep a positive/updated relationship with their patients.   

Coming up with better ways for patients to pay their co-pays, deductibles, and other owed amounts can build trust by letting your patient know that their concerns about their healthcare being affordable is shared. User-friendly platforms can provide easy access to portals for making payments, payment history, and many other features. As well as provide data on reporting and analytics. 

MedPilot’s software provides solutions to make the billing process between the medical facility and their patients stress-free. MedPilot provides: 

• Robust outreach methods – A blend of email, text calls, and statements to reach patients to help solve any balance on their account

• Customized Engagement – Provide personalized communication such as patient demographics, bill size, payment history, and bill age.

• Optimized Communication – Every action on contact, payment portal, and help center is tracked to better inform their approach for re-engagement campaigns.

Our software is an easy-to-use payment platform that can give patients the correct and most updated information on what they owe and why. MedPilot can help relieve patients with guidance. We offer support from multiple help centers and, when necessary, pass on information to departments to complete tasks like insurance verification, rebilling, and payment validation. Patients can also rely on MedPilot with the engagement of reminders throughout the payment process.  

While supporting medical facilities with their patients, MedPilot offers tools to make the experience simple. Set up with MedPilot works effortlessly with previously set up processes and procedures then within two weeks, be integrated with any EHR or PM. CRM (Customer Relationship Management System) allows the facilities to manage and analyze all communication points with customers and provide all inbound communication. Our AI engine allows communication with patients from beginning to end. MedPilot allows medical facilities and their patients to keep a connected and secure relationship. Learn out more here.  

How MedPilot Increases Patient Engagement with Appointment Reminders

According to scisolutions.com, no-show rates for healthcare appointments in the United States have reached 30% nationwide. The study states that the total cost of missed healthcare appointments in the U.S. is approximately $150 billion per year. Each missed appointment costs a physician $200 on average. The study states that one potential reason why patients miss appointments is that they "expect convenience but find barriers instead," with 77% of patients saying the ability to manage appointments online is important to them. Patients also miss appointments due to 88% of meetings still being scheduled over the phone, and the long average wait time between the referral of the appointment and the appointment itself. 

MedPilot's platform uses tools built to decrease patient no-show rates and increase patient experience and engagement while simultaneously increasing physician revenue. This tool, known as MedBoost, keeps patients engaged and satisfied with appointment reminders, tailored content, and messages delivered across multiple mediums. MedPilot is also wholly web-based, which boosts patient experience and satisfaction by making it easier for patients to access without having to download an app to access their appointments and payment options. 

MedPilot's Patient Retention CRM has many features built to collect payments and track every patient's action on their platform to inform their approach better to reach patients. MedPilot's dashboard is where analytics and information from patient engagement, payments, and the help center are found and are used to generate tailored re-engagement campaigns and surveys. Behind the scenes of the customer portal on the backend, MedPilot uses frequent A/B and multivariate testing to optimize engagement and payment rates. 

 To learn more about MedPilot's approach to decreasing no-show rates, increasing patient engagement, and ease of access, visit MedPilot today. 

3 Ways that MedPilot Makes Switching Easy

When you're looking to switch revenue cycle companies, there is a lot to consider. It may seem like any choice is better than your current one, but that doesn't mean you should pick just any company. MedPilot can not only help you increase patient engagement and payments, but also make switching easier.

Here are three ways that MedPilot makes switching easier for you and your company:

Data Transfer

MedPilot can quickly transfer patient files and information from your current EHR to our platform. Once we have your data, we work to ensure it is protected, secure, and encrypted. We also use patient demographic data and payment history to personalize communication with each patient to provide a higher engagement.

Seamless Go Live

MedPilot can get your practice up and running in less than two weeks. We can integrate with any EHR or PM you may already use, and not only is it a fast process, but we also won't charge you until your account is up and running, automating customers' payment process. 

Intuitive Platform

Learning a new platform can be confusing or even intimidating for some of your patients. MedPilot's payment platform is easy to use and access for patients. Since MedPilot is all web-based, patients do not need to download an app and access it from a phone or computer. In addition to this, our platform explains patient bills, showing them what they owe you, and telling their charges. We also offer patients further assistance through our support team and digital help center to focus your time on your practice and patient care.

Disrupting your current patient revenue cycle shouldn't feel so daunting. To learn more about MedPilot's process and the benefits that come with our service, visit our site and request a demo.

A BIG Lesson We've Learned

It’s easy to not have enough time to sit back and reflect when you’re in the vacuum of building a rapidly growing startup. We wanted to take a minute (or two) to analyze what the key reason has been for our success. In less than a few years we’ve had the fortune to navigate over 650,000 patients through their financial experience. 

Our favorite statistic to date has been that we’re boasting a 97% patient satisfaction score. How does that compare to our competition? Great question… good luck getting anyone to share that number with you.

Since day one we knew that getting to the root of issues with the medical billing process wouldn’t just make patients happy, but also their billing departments. What’s our secret sauce? Being ridiculously good looking… just kidding. Had to make sure you were still paying attention!

Everything from our patient-centered platform to our Cleveland-based patient support team is fully designed to meet the needs of people dealing with the complicated process of medical bills. Every day we consistently optimize how our product interacts with patients to get ahead of potential questions they might have. 

A new survey from Policy Genius found that only 4% of Americans can correctly define all four terms that determine how much they would be responsible for paying under their health insurance plans. Because of this, we incorporated an enhanced help center, statements that feature rollovers to learn terms, HIPAA-compliant chat bot, and secure messaging to answer any questions.

Taking care of your patients isn’t just the right thing to do, it’s good business. Talk to us today about how you can join the MedPilot Family and transform your patient financial experience.

Matt Buder Shapiro

Matt@medpilot.com