According to scisolutions.com, no-show rates for healthcare appointments in the United States have reached 30% nationwide. The study states that the total cost of missed healthcare appointments in the U.S. is approximately $150 billion per year. Each missed appointment costs a physician $200 on average. The study states that one potential reason why patients miss appointments is that they "expect convenience but find barriers instead," with 77% of patients saying the ability to manage appointments online is important to them. Patients also miss appointments due to 88% of meetings still being scheduled over the phone, and the long average wait time between the referral of the appointment and the appointment itself.
MedPilot's platform uses tools built to decrease patient no-show rates and increase patient experience and engagement while simultaneously increasing physician revenue. This tool, known as MedBoost, keeps patients engaged and satisfied with appointment reminders, tailored content, and messages delivered across multiple mediums. MedPilot is also wholly web-based, which boosts patient experience and satisfaction by making it easier for patients to access without having to download an app to access their appointments and payment options.
MedPilot's Patient Retention CRM has many features built to collect payments and track every patient's action on their platform to inform their approach better to reach patients. MedPilot's dashboard is where analytics and information from patient engagement, payments, and the help center are found and are used to generate tailored re-engagement campaigns and surveys. Behind the scenes of the customer portal on the backend, MedPilot uses frequent A/B and multivariate testing to optimize engagement and payment rates.
To learn more about MedPilot's approach to decreasing no-show rates, increasing patient engagement, and ease of access, visit MedPilot today.