According to the Healthcare Billing & Management Association, “Up to 35 percent of the average medical practice’s total revenue now comes from patient payments.” So, this means that companies that have not adapted are likely losing out on profits. The pen and paper method managed to bring itself to the bottom of the list for efficiency in medical offices, with human error being the cause for misplaced information. As technology makes a difference and takes over the pen and paper, a reliable billing process is essential for medical facilities to keep a positive/updated relationship with their patients.
Coming up with better ways for patients to pay their co-pays, deductibles, and other owed amounts can build trust by letting your patient know that their concerns about their healthcare being affordable is shared. User-friendly platforms can provide easy access to portals for making payments, payment history, and many other features. As well as provide data on reporting and analytics.
MedPilot’s software provides solutions to make the billing process between the medical facility and their patients stress-free. MedPilot provides:
Robust outreach methods – A blend of email, text calls, and statements to reach patients to help solve any balance on their account
Customized Engagement – Provide personalized communication such as patient demographics, bill size, payment history, and bill age.
Optimized Communication – Every action on contact, payment portal, and help center is tracked to better inform their approach for re-engagement campaigns.
Our software is an easy-to-use payment platform that can give patients the correct and most updated information on what they owe and why. MedPilot can help relieve patients with guidance. We offer support from multiple help centers and, when necessary, pass on information to departments to complete tasks like insurance verification, rebilling, and payment validation. Patients can also rely on MedPilot with the engagement of reminders throughout the payment process.
While supporting medical facilities with their patients, MedPilot offers tools to make the experience simple. Set up with MedPilot works effortlessly with previously set up processes and procedures then within two weeks, be integrated with any EHR or PM. CRM (Customer Relationship Management System) allows the facilities to manage and analyze all communication points with customers and provide all inbound communication. Our AI engine allows communication with patients from beginning to end. MedPilot allows medical facilities and their patients to keep a connected and secure relationship. Learn out more here.